How to See Where Respondents Drop Off (Pro)

1. 1

   Open the form's Analytics page

   From the form, go to its Analytics page and open the Drop-off tab.

2. 2

   Understand what it's built from

   The Drop-off tab uses partial, in-progress submissions — sessions where someone started answering and their progress autosaved, but they never completed and submitted the form.

3. 3

   Read the drop-off view

   It shows where in the question sequence people are abandoning, so you can spot the exact point in the flow where respondents give up.

4. 4

   Review individual partial sessions

   Below the drop-off view, individual in-progress sessions are listed, each showing which question that particular respondent got stuck on.

5. 5

   Act on the pattern

   If one question shows disproportionate drop-off, simplify it, shorten it, split it into two easier questions, or make it optional.

Frequently asked questions

Is this available on the Free plan?

No. Both the drop-off view and the individual partial-session list are Pro-only. Free-plan users see a locked card with a padlock icon and an Upgrade to Pro link instead of the real data.

What if I don't see any partial sessions?

The Drop-off tab only has data once someone starts filling out the form without finishing. A newly published or low-traffic form may not have partial sessions yet.