Where should this survey live on a Shopify store?

The order confirmation / thank-you page — that's when completion rates are highest, right after checkout while the purchase is still top of mind.

Why ask 'how did you hear about us' after checkout instead of before?

Post-purchase attribution catches the channel that actually drove a sale, not just a click — pre-purchase surveys only see traffic, not conversions.

Do I need a Shopify app to use this form?

No — embed the SiliForm link or embed code directly on the confirmation page, no app install required.

All Templates

Feedback AI-Powered

Post-Purchase Survey

Free post-purchase survey template for Shopify stores. Embed it on your order confirmation page and capture feedback right after checkout, no app required.

shopifyecommercepost-purchasefeedbackattribution

Use This Template

Free to use. No credit card required.

Fields included

*
How was your shopping experience?
Star rating• Required
o
How did you hear about us?
Single choice• Required
=
Anything we could do better?
Long text

Try this form live

This is the exact experience your respondents get — one question at a time, with the AI adapting each question to your answers and validating them as you go. Clone it to add your branding, logic, and response analytics.

Why each question earns its place

How was your shopping experience?: Star rating, asked first — fast enough that a customer will actually answer it right after checking out.
How did you hear about us?: Post-purchase attribution — it captures the channel that drove an actual sale, not just a visit.
Anything we could do better?: Optional and last — a bonus complaint-catcher that doesn't add friction to the two-question core.

Best for

Teams launching a post-purchase survey flow, tailored around shopify, ecommerce, post-purchase.
Customer feedback programs that need more detail than a rating alone.
Product teams collecting qualitative insight after launches.

Why use this template

A short survey for the order confirmation page, timed for when completion rates are highest. This post-purchase survey template gives you a ready-to-edit conversational flow, so you can publish faster while still collecting the context a static form often misses. Adjust labels, required fields, and AI-powered follow-ups inside SiliForm.

Frequently asked questions

Where should this survey live on a Shopify store?: The order confirmation / thank-you page — that's when completion rates are highest, right after checkout while the purchase is still top of mind.
Why ask 'how did you hear about us' after checkout instead of before?: Post-purchase attribution catches the channel that actually drove a sale, not just a click — pre-purchase surveys only see traffic, not conversions.
Do I need a Shopify app to use this form?: No — embed the SiliForm link or embed code directly on the confirmation page, no app install required.

Related templates

Customer Feedback Form NPS Survey Cancellation Survey